1. Use of the Website
Welcome to the limerencediamonds.com.au . By accessing this website you agree to these terms and conditions (the ‘Terms’) outlined below, including any other terms and conditions stated herein. These Terms are subject to change without notice.
Limerence Diamonds is an online service of Limerence Diamonds Pty Ltd (‘We’/‘our’/‘us’) provided solely for your purchase of loose laboratory grown certified or uncertified diamonds, based on the client’s request, at wholesale price (“Items”).
Company name: Limerence Diamonds Pty Ltd
Company ABN: 58 653 662 321
Registered address/Location: Melbourne, Australia
We have taken great care to ensure that the loose diamonds and any information related to the diamonds on our Website are presented as accurately as possible. However colour, clarity, videos, images and any information related to the diamonds will depend upon your own personal monitor and we therefore cannot guarantee that the colour/clarity/videos/images/any information of the actual diamonds is absolutely accurate. Before placing an order please read through these Terms and Conditions.
To be eligible to purchase Items on this Website you must:
a) be the holder of a valid debit/credit card.
b) warrant that the personal information which you are required to provide when you register as a purchaser is true, accurate and current in all respects.
If your personal information changes then please notify us immediately by contacting Customer Care on the following email sales@limerencediamonds.com.au.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
By using this Website you agree to comply with and be bound by, these Terms and Conditions.
We may from time to time change these Terms and Conditions at our sole discretion. By using this Website after any such change(s), you agree to comply with, and be bound by the Terms and Conditions as modified from time to time.
2. Registration
You are required to fill out the registration form to access the loose diamonds inventory that shall be submitted online to us, available on our Website under Loose Diamonds page (“Account Registration Form”).
Once our team has received your Account Registration Form, you will be contacted on the phone number given in the Account Registration Form and after prior authentication we will allow you to browse our loose diamonds inventory available on our Website.
Please note that the approval of your Account Registration Form is subject to the following:
(1) The approval to gain an access to our loose diamonds inventory may not be granted if we think the request is not genuine and the individual is not associated with the retail jewellery business or is not a Diamond Trader/Merchant.
For any enquiries relating to the Account Registration Form, please contact our customer help service on sales@limerencediamonds.com.au or can contact directly via the contact number (+61 459 313 330) provided on our Website.
3. Making a purchase
When you order an Item from limerencediamonds.com.au you are offering to buy it for the price stated, subject to these Terms and Conditions.
You will be guided through the process of placing an order by a series of instructions on the Website. You place your order for Items from the Website by clicking on the Purchase Now button at the end of the online order process.
You will have the option to pay the full price or 20% deposit of the total price as per our 20 % deposit policy to confirm your order. The 20% deposit policy allows you to confirm your order. After order confirmation, you will have 30 days to make the remaining payment, after which we will ship the Items to you as per our Shipping Policy contained hereunder. The Items will only be shipped after we have received the full payment of the Items.
The 20% policy is beneficial because it gives you an extended period to book your preferred Items before they get sold out, even if you don’t have the total payment amount ready. You can then take remaining 30 days to prepare the remaining 80% and pay at your convenience. If the remaining balance is not paid within 30 days of the order confirmation or if you change your mind due to any reason, the 20% deposit will not be refunded under any circumstances.
Please note that the return policy does not apply if you use the 20% deposit policy to purchase any Items. You can get in touch with our team and experts and consult with them to determine the best course of action.
Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with an order reference and the total value of your order.
Unless we have notified you that we do not accept your order or you have cancelled your order before we have completed dispatching the order from our end, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the Items ordered by you, after full payment.
Our acceptance of your order will be deemed complete and received by you at the time and date of sending of the email, which time and date is specified on the email. The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.
If you require any information regarding your order(s) please contact Customer Care on sales@limerencediamonds.com.au or can contact directly via the contact number provided on our Website. We will be available to respond during normal working hours (8:30 am to 6:30 pm), seven days a week.
We may not accept your order if
i) an Item you have ordered is out of stock
ii) if your card is due to expire within 28 days of your purchase date
iii) we are unable to obtain authorisation for your payment or
iv) if we identify a product or pricing error. We reserve the right to reject any order purchased by you at any time and at our sole discretion.
Limerence Diamonds prefers to maintain accurate Loose Diamonds Inventory information on the website to provide a seamless purchase journey. However, our Website Loose Diamonds Inventory is updated every 4 to 18 hours; hence, there are chances of discrepancies. If we run out of the loose lab-grown diamonds you ordered, we will do our best to provide another stone with equal or better specifications. If we do not have suitable products/stones/loose diamonds available, we will offer you a full refund for your order.
If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. See the Returns policy set out in below.
4. Price and Delivery/Shipping
Currency: Your card will be charged in AUD if you are purchasing from Australia and will be charged in NZD if you are purchasing from New Zealand.
All the pricing on our website is in Australian Dollars and exclusive of GST. The price displayed to you at the checkout is the price you pay. This will not vary later whatever currency fluctuations occur.
Refunds will also be set at the price you paid in AUD.
We will ship the items from Australia locally however if you are located overseas we will ship the Items directly from Australia to your shipping address.
Shipping of the Items will be traceable and shall be sent via express post. The Items will be insured and a signature will be required on delivery.
Delivery/Shipping time depends on the Items that you order. Items based locally here in Australia will be shipped overnight or within 2 business days and Items based overseas will be shipped within 10 to 15 business days. However, delays in shipping items may occur due to various reasons which may be beyond our control. In that cases, we will keep you updated after checking with the shipping carrier.
The shipping costs will be determined at checkout, however for all orders within Australia amounting to AUD 10,000 or more, there will no extra shipping charges.
GST: All the pricing on our website is in Australian Dollars and exclusive of GST. If the country of shipment is outside the Australia prices are shown excluding VAT/GST. Delivery of the Item outside Australia may be subject to local import duties and/or any custom clearance fees, which are your responsibility (where applicable). If so, the shipping company will contact you by telephone once your Items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.
While we try and ensure that all details, descriptions and prices that appear on the website are accurate, there may be cases where errors occur. If we discover an error in the price of a product or any product related information, we shall be under no obligation to accept or fulfil an order for that product at the incorrect price. If an error in the price of any products that you have ordered is discovered, Customer Care will inform you of this as soon as possible.
Please order from limerencediamonds.com.au with enough lead-time to prevent any loss or disappointment resulting from the delivery time as Limerence Diamonds cannot be responsible for this.
If your order will not be delivered within the timeframe specified at ordering we will notify you and try to rectify the situation as quickly as is practically possible.
All new orders are deemed separate and each is treated individually.
5. Returns and Exchange Policy
Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order but if you are not perfectly satisfied with the received items and if it does not align with what you ordered, we will happily offer you a full refund. However, it will be your responsibility to bear the insured shipping charges for items that you intend to return. Please note that change of mind returns will not be accepted or entertained under any circumstances.
Please read our return policy carefully to ensure you can proceed with your request as quickly as possible.
Despite our best efforts in an exceptional case, you may end up receiving items not aligning with what you ordered. We understand that such situations may occur which is why we offer a generous 30 day return policy for all our Items. The purpose is to create a stress free purchase environment for you.
Our only condition is that the returned Items be unused and unworn, in the original packaging, together accompanied by undamaged grading certificate upon return. The returned Items/loose diamonds must be free from any damage.
We also offer a 45 day exchange policy with the same allowances and conditions as the return policy. You can review the Item that you receive and if you would like to exchange the received item with another item for any reasons, you have 45 days to notify us and highlight another Item of equivalent value or pay the difference incase of a higher value to exchange it with.
The 30 day return policy and 45 day exchange policy is calculated from the date the order was collected or delivered to you at your shipping address mentioned at check out.
Please contact us at sales@limerencediamonds.com.au to initiate a return or exchange request.
Exceptions to the Return and Exchange Policy
Items Purchased through 20% Deposit Payment Option
The 30 day return policy does not apply when you purchase our Items through the 20% Deposit Payment Option as mentioned in Section 3 above. This payment option already allows you to extend payment over a 30 day period, giving you enough time to decide. You can also get in touch with our team to help you make the right purchase decision if you are unsure about which payment option to select.
Please read our 20% Deposit Policy in Section 3 above for more information.
Customised Diamonds
Customised Diamonds can have personalised features, like shapes, sizes, colours etc, based on your instructions. Such specific features lower the chance of resale to another customer. Therefore we shall not be able to offer any exchange or refunds on such Items.
Exceeding Maximum Return or Exchange Provision
We allow two cases of return and exchange per customer every 12 months. Therefore we will not be able to accommodate such requests after you exceed your limit.
How to return your Items
You need to follow a systemic process to initiate a return or exchange under this policy. All returns or exchanges shall be notified to us through phone call or email on the following contact: sales@limerencediamonds.com.au
We will need your invoice or order number, so please have it ready or mention it in the email in order to facilitate us in identifying the specifications of your order and verify your identity. We will send a confirmation email once we have registered your return or exchange request from our end. We have included instructions on how to send the retuned Item below.
Packaging
Please take a printout of the invoice, highlight the Items you wish to return or exchange and include them in the original packaging. All invoices and certificates should be sent along with the Items you wish to return or exchange. Kindly note that sending the undamaged grading certificates back is important. Otherwise we will charge/deduct AUD 300 to get a new certificate issued and to make up for the necessary shipping and insurance cost to obtain a new grading certificate.
Do not include any reference to diamonds or jewellery on top of the packaging for safety and security reasons. Please address the package to our company name as “Limerence”, mailing address and your return address.
Shipment
Please ship the order through express registered courier or express post requiring signature at the time of delivery and share the tracking number with us through email on sales@limerencediamonds.com.au, so we are able to track your returns. We do not insure return packages, so please ensure you have the necessary insurance if the package is not delivered due to any contingency. Limerence Diamonds does not take any responsibility or liability if the returned package is not insured and lost or damaged in transit.
Refund Process
We will notify you once we receive the returned package. After that, we will take another 24-48 hours to inspect the Items and the certificates, verify their contents, condition and then refund the money accordingly.
In case of an exchange, we will approve the exchange request after verification is complete and ship the replacement items.
The refund will be made into the account intimated by you.
6. Discount Codes
You may occasionally receive discount codes from us, via email or through promotional materials.
Each code is unique to the recipient, is not transferable, has no monetary value and under no circumstances can it be converted into currency. Each code has an expiry date, which will be stated at the time of promotion or on accompanying promotional materials which cannot be modified.
When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.
Under no circumstances can the value of a discount code be deducted from an order if that code is defective or out of date: no replacement codes will be issued.
Only one discount voucher can be used per order.
7. Credit Cards
Limerence Diamonds allows orders to be processed online, or over the phone, using a valid credit or debit card.
Our website facilitates online orders and has a secure online payment system. Once you select your preferred batch of Items and press checkout, you will be redirected to shipping information to provide your address and contact details.
After that, you will be redirected to a secure page for payment and various payment option will be given i.e. through Stripe or Direct Bank transfer. Entering your information and placing your order gives us the right as well as the third-party payment processors to debit the order amount.
Your credit card company may undertake an additional security check to confirm it is you making the order. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
8. Passing of property and risk
We will retain the legal ownership of the Items until full payment has been made by you and such payment has been received by us. Legal ownership of the Items will immediately revert to us if we refund any such payment to you. Risk in the Items will pass to you on delivery to you.
9. Contacting Us
If you would like some help when ordering, have a query about your order or to provide us with feedback on our service, please email us on sales@limerencediamonds.com.au or can contact directly via the contact number provided on our website. We will be available to respond during normal working hours (8:30 am to 6:30 pm), seven days a week. If you would like to contact a Customer Support Representative about a general enquiry please email us on sales@limerencediamonds.com.au.
10. Copyright and Trade Marks
All content available on the Website, including, but not limited to, text, graphics, logos, button, icons, images, audio clips, data compilations, and software, and the compilation thereof (the ‘Content’) is the property of Limerence Diamonds, our affiliates, our partners or our licensors, and is protected by Australian and international copyright laws.
The trade marks, logos, and service marks displayed on the Website (collectively, the ‘Trade Marks’) are the registered and unregistered marks of Limerence Diamonds, our affiliates, our licensors or our partners, in Australia and other countries, and are protected by Australia and international trade mark laws. All or any other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
Except as set forth in the limited licence in the section entitled ‘Limited Licence’ below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.
11. Limited Licence
We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Website. Please note that you may not frame, link to, or utilise any framing or linking techniques to enclose the Website or any portion thereof without our prior written consent which may be withheld in our absolute discretion.
The limited licence set forth in this section does not include the right to:
a) modify or download the Website or its contents (except caching or as necessary to view content)
b) make any use of the Website or its Content other than personal use
c) create any derivative work based upon either the Website or its Content
d) collect account information for the benefit of another party
e) use any meta tags or any other ‘hidden text’ utilising our name or the Trade Marks without our express written consent
f) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website for personal, non-commercial use only. A website that links to our Website may:
a) link to, but not replicate, our Content
b) not imply that we are endorsing such website or its services or products
c) not misrepresent its relationship with us
d) not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages
e) not portray us or our products, services or Items, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions
f) not use any Trade Mark without our prior written consent and
g) not link to any page of the Website other than the home page. We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.
Any unauthorised use by you of the Website terminates the limited licence set forth in this section without prejudice to any other remedy we may have provided for by applicable law.
12. Third Party Links
We are not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and Terms. You should carefully review the Terms and privacy policies of all off-Website pages and other websites that you visit.
13. Submissions
We welcome enquiries or feedback on the products you use or might like to purchase; however, it is our policy to decline unsolicited suggestions and ideas. Notwithstanding our policy with regard to unsolicited suggestions and ideas, any inquiries, feedback, suggestions, ideas or other information you provide us (collectively, ‘Submissions’) will be treated as non-proprietary and non-confidential. Subject to the terms of our Privacy Policy, by transmitting or posting any Submission, you hereby grant us a non-exclusive, royalty-free, transferable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute, and display any Submission in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your Submission may not be returned and we may use your Submission, and any ideas, concept or know-how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products.
If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of ‘spam’. You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to fully indemnify us for all claims arising from your claims to any rights in any Submission.
14. Our Liability to You
You have certain rights under the law, including that any Items you order through this Website will be of satisfactory quality, fit for their intended purpose, and will conform to your order and any description given on this Website.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into these Terms.
In no event shall our maximum aggregate liability exceed the greater of AUD 100 or the sum you have paid us for the Item in relation to which you have a claim. Because some countries do not allow the exclusion or limitation of liability for consequential or incidental damages, in such countries, our liability is limited to the maximum extent permitted by the laws of that country. Nothing in any warranty given in this clause affects your statutory rights.
We do not exclude or limit in any way our liability for (i) death or personal injury caused by our negligence, (ii) fraud or fraudulent misrepresentation, or (vi) any other liability which cannot be excluded by law.
15. Disclaimer
EXCEPT AS REQUIRED OF LIMERENCE DIAMONDS UNDER THE CONSUMER GUARANTEES, THE ITEMS ARE PROVIDED “AS IS” AND “AS AVAILABLE”. LIMERENCE DIAMONDS DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT AND MAKES NO REPRESENTATION AS TO ANY RISKS ASSOCIATED OUT OF YOUR USE OF THE ITEMS. SUCH RISKS REMAIN SOLELY WITH YOU. MOREOVER LIMERENCE DIAMONDS DOES NOT GUARANTEE THAT THE ITEMS SHALL BE OF THE EXACT FEATURES/SPECIFICATIONS AS IS SHOWN ON THE WEBSITE.
16 Disputes
To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to the Website and any purchase by you of any Items from www.limerencediamonds.com.au shall be submitted to confidential arbitration in Melbourne (Victoria State) except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in the Australian Courts, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the Australian law on arbitration. The arbitrator’s award shall be binding and may be entered as a judgement in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the Website shall be submitted to an appropriate court or other judicial body in Australia, and all applicable provisions of this section shall apply.
17. General
You acknowledge and agree that these Terms and Conditions, together with our Privacy Policy and Cookie Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Items from www.limerencediamonds.com.au, and supersede and govern all prior proposals, agreements, or other communications.
If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by Limerence Diamonds shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.
No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms as regards any of the times, dates and/or periods mentioned herein.
Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.
We reserve the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms.
We may, with or without prior notice, terminate any of the rights granted by these Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.
We reserve the right to refuse to supply Items to any person for any reason whatsoever, to withdraw any Items from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our withdrawing of any Items from this Website whether or not such Items have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
If you have any questions regarding these Terms, please contact us via email sales@limerencediamonds.com.au.
18. Governing Law
Your use of this Website and any purchase by you of any Item from www.limerencediamonds.com.au shall be governed by Australian Law and you hereto submit to the exclusive jurisdiction of the Australian courts.